Retain Customers with Business Spending

Retain Customers with Business Spending

In today’s marketplace, you’re customers are inundated with options. If they’re not getting enough attention from you, there is a good chance they’re going to look to the company that is paying attention.
What follows are some tips that involve business spending but will help retain the customers that you do have.
1. Make the contact personal – Even if it’s a phone call or email every so often. The gesture reminds your customer that you’re out there and you’re thinking about them. Offering even small discounts to long-time customers lets them know the relationship you’ve created is a good one and more than just business. Adding birthday or Christmas wishes via a card is a great way to personalize your relationship.
2. Do what you say you’re going to do – If you promise the customer you’ll call them back in June, you better make darn sure the call is made. If you say two weeks, call back in two weeks. Your customers are smarter and remember more than you think. If you promise work to be done in a certain way and finished at a certain time, stand to those commitments. You’re customer will notice.
3. Be informative and find out what they like – There is nothing worse that contacting a customer too much. Find out what time is good for them to talk. If they don’t like to be bothered a lot, send emails with discount prices or new products that you think might be valuable to their business.
4. Finish your work on time – Nothing makes a business owner more happy that having something done ahead of time. If the package was promised on Wednesday and it gets there Monday night, you’re customer will be thrilled.
With just a little more business spending you can build your customer base with people who know you’re more than just the guy who calls once per year.

0 comments on “Retain Customers with Business SpendingAdd yours →

Leave a Reply

Your email address will not be published. Required fields are marked *